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At Puppy Pulse, we are dedicated to delivering exceptional SEO and social media management services. Your satisfaction is important to us, and we aim to address any concerns fairly and efficiently. This policy outlines our approach to refunds and dispute resolution.

1. Refund Policy

1.1 Eligibility for Refunds

Refunds may be granted under the following conditions:

  • If the service has not been initiated within 5 business days of payment.
  • In the case of a technical error resulting in overcharges or duplicate payments.
  • If deliverables outlined in the service agreement are not met within the agreed-upon timeline.

1.2 Non-Refundable Services

Refunds are not available for:

  • Completed services where deliverables have been met as per the agreement.
  • Strategy consultations or audits once delivered.
  • Monthly subscription services after the billing cycle has begun.

1.3 Partial Refunds

In certain situations where part of the work has been completed but the service is terminated early, a pro-rata refund may be issued based on the work delivered.

2. Dispute Resolution

2.1 Filing a Dispute

If you have concerns about our services, we encourage you to contact us first at [insert contact email]. Please provide the following information:

  • Your name and contact details
  • Service package details
  • Description of the issue

2.2 Resolution Timeline

We aim to resolve disputes within 10 business days of receiving your complaint.

2.3 Escalation

If we are unable to resolve the dispute to your satisfaction, you may escalate the issue by requesting a formal review by a senior manager.

3. Chargebacks

Filing a chargeback without first attempting to resolve the issue with us is discouraged. We reserve the right to dispute any chargeback claims if services were provided as agreed.

4. Cancellation Policy

  • Monthly Services: Cancellation requests must be submitted at least 7 business days before the next billing cycle.
  • Custom Projects: Cancellation terms will be outlined in the service agreement.

5. Contact Us

If you have any questions or need assistance, please reach out to us:

Email: [email protected]
Phone: +447458693943
Address: Suite 2329 Unit 3a, 34-35 Hatton Garden, Holborn, United Kingdom, EC1N 8DX